How long before I receive my purchase?
Available articles are prepared and despatched within 5-7 working days on average. Delivery in Italy takes 24-48 hours, for outside Italy it takes about 3 days. We use GLS couriers inside Italy, on request you can request it to be held for pick-up at a named location. The courier we use for outside Italy is MBE, which uses a variety of firms: UPS, DHL, FEDEX.
Is there a right of withdrawal?
In accordance with Legislative Decree 206/05, the customer may exercise the right of withdrawal as follows and under these terms:
Within 10 working days of delivery, giving notice by registered mail (possibly in advance by fax to 0524/84532) and sending the goods (within the same 10 working day period) by mail or courier to the following address:
Gualerzi® di Gualerzi Stefano e C snc - P.zza Repubblica 12 - 43036 Fidenza (PR).
The returned goods must be received intact, complete with all accessories and in the original packaging. Shipping costs are the responsibility of the customer and are not refundable under any circumstances. The customer is wholly responsibility for loss or deterioration of the returned goods. The amount paid will be reimbursed as soon as possible and within 30 days of receipt of notice of withdrawal. A charge may be made for administration costs.
WARNING: This right to withdrawal is not available for products customised in terms of either graphics or size.